返金ポリシー

Returns Policy

If you’re not satisfied with your purchase from WUSEI, you can return any new or unused items within 30 days. Please note that ceramic products are fragile, so ensure the outer packaging is reinforced, and the original box is retained when returning the item. To qualify for a full refund, the product must be returned in its entirety, including all accessories and packaging materials. The buyer is responsible for covering return shipping costs. Once the return is received, we will process your request within 3 business days.

Return Process:

1. Contact us via our website or email at support@whentea.shop.

2. Confirm your return request.

3. Receive instructions and the return address.

4. We will inspect the returned package.

5. Refunds will be issued upon approval.

Note: Returns sent without prior notification will not be accepted.

Damaged or Missing Items

If your item arrives damaged or with missing parts, please contact us immediately. We’ll assist you and provide a full refund or replacement after verification.

Process for Damaged or Missing Items:

1. Reach out to us via our website or email at support@whentea.shop.

2. Provide photos or videos of the damaged product.

3. Receive a replacement or a full refund after review.

Exchanges

For exchanges, we recommend initiating a return for the original product and placing a new order. This ensures you receive your replacement as quickly as possible.

Exchange Process:

1. Follow the return process outlined above.

2. Place a new order for the desired item on our website.

Working Hours:

Our support team is available from 6 PM to 3 AM Pacific Standard Time.

Thank you for choosing WUSEI!